Welcome to Wecasa! 🎉
As a professional partner, you have the flexibility to work when and where you want, while benefiting from a secure and easy-to-use platform. Here are 5 key things to know before getting started.
🚀 5 key things to know before you start
1️⃣ Receiving customer proposals
You’ll receive service requests that match:
🌍 Your geographical area and availability
🛠 Your chosen expertise, based on your qualifications (hairdressing, beauty care, massage) or experience (cleaning)
💰 A clear net payout amount - no surprises, you’ll always know what you’ll earn before accepting!
2️⃣ Managing proposals: You’re in control
For each request, you can:
✅ Accept the booking
🕰 Suggest another time
❌ Refuse the request
💡 Wecasa never imposes an order - you decide which ones to take!
🚨 Important: Customers can request an appointment up to 2 hours before the desired time, so stay alert for last-minute requests!
3️⃣ Transparent pricing
Prices are set by Wecasa to ensure fairness for both you and the customer.
4️⃣ Payments and collections are handled by Wecasa
💳 Clients pay online: Customers enter their credit card details when booking, and payment is processed the day after the service.
🏦 You get paid weekly: Wecasa transfers your earnings every week for services completed in the previous week.
📌 Don’t forget to enter your IBAN in your professional account to receive payments!
5️⃣ Build client loyalty with Wecasa
Customers cannot directly choose their pro for their first booking, but after a session, they can request you exclusively for their next appointment!
📱 The Wecasa Pro app: your business control center
The Wecasa Pro app (iOS & Android) is where you:
- Set up your profile and availability
- Receive and manage service requests
- Communicate with customers
📥 If you haven't already, download the Wecasa Pro app here!
💡 Essential steps to get started:
Activate push notifications to receive service proposals instantly.
Upload your ID and diplomas/training certificates to finalize your profile, and set up your account using this article!
Reply to each proposal - our system sends offers one by one, and a slow response means the client waits longer.
🚨 You won’t be penalized for refusing a proposal.
🏡 Before / during / after: Tips from top Wecasa pros
✨ Before the appointment
Communicate with your client via the Wecasa Pro app - by messaging them directly in the app or by calling them from the Wecasa Pro app.
Remember to clarify their expectations and needs.
Plan your trips and allow enough time between services for travel and parking.
💆 During the appointment
Put your client at ease - this may be their first Wecasa experience! A warm welcome goes a long way.
Explain your process - this is a simple way of keeping the customer occupied while you install your equipment. This helps to build the customer's confidence.
📩 After the appointment
Encourage clients to book with you again - remember that when they first order the service, Wecasa customers cannot choose their professional. You have therefore been "matched" by our system. The next time they request a service from Wecasa, your customer will automatically be offered your profile. They will then be able to ask you exclusively if they wish.
Ask them to complete the satisfaction survey - at the end of the service, the customer receives a satisfaction survey from Wecasa.
Customer ratings help you to improve and contribute to your Wecasa score.
Give them a pro tip - one last piece of advice will leave a lasting impression on your customer's mind and contribute to their satisfaction right up to the last second.
🚨 Reminder: A Wecasa customer remains a Wecasa customer - do not share your personal contact details or pricing outside the platform.
🔎 The Wecasa partnership in a nutshell
No commitment, no exclusivity → You choose when and how often you work.
No fixed costs → Joining Wecasa is free! We only take a reasonable commission on the services you provide through the platform.
📌 Still have questions?
✅ Find answers in our Help Center
✅ Contact us via chat: in the app, go to My account > Contact us
Welcome aboard! 🚀💙