Booking with Wecasa is quick and easy! Whether you need a one-time or recurring service, follow these steps to secure your appointment.
🛒 How do I make a booking?
Booking requests can be made online directly from our application or website. All you have to do is fill in our booking form, giving your address, the services you require and your availability for the appointment.
🧹 For cleaning sessions, you'll also need to choose between one-off or regular appointment. And don't forget to ask for the "supply of product" option, if required, and to indicate the presence of pets by ticking the appropriate tabs.
At the end of this stage, you'll be able to see a summary of your request with the services selected and, of course, the total cost of your booking!
It is also at this stage that you will be able to add your promotional code, your location details (below your address) and various comments, under the choice of times (including your expectations and recommendations for the appointment).
Easy, isn't it?
✅ The Wecasa household service is non-binding, even if you choose regular services.
🚨 At Wecasa, you must book at least 2 hours before the start time of the requested appointment!
💡 Do not hesitate to indicate several dates and time slots on which you are available, this will allow us to optimise our chances of finding a speaker.
💳 At the time of booking, we will issue a pre-authorised bank transfer, not a direct debit.
📩 What happens after I register my booking?
🔔 Step 1: Booking confirmation
Once we have received your booking request, you will receive a confirmation email as well as a notification via the app or a text message (if you have not downloaded our app).
🚨 This message concerns the successful registration of your booking request, but is not (yet) an appointment confirmation.
🔍 Step 2: Finding an available professional
Now it's our turn to work! We contact our professionals in your area to check their availability. Your request is then indicated as "send" in your application and customer area.
🌟 You can order your appointment within 2 hours, just long enough for us to contact our partner professionals to check their availability. But watch out: we can't guarantee that there'll be professionals available for short-notice appointments.
✅ Step 3: Booking confirmation, counter-proposal, or cancellation
As soon as a Wecasa professional confirms that they can carry out your session, we send you an e-mail and a text message confirming the appointment. Your booking is then indicated as "confirmed" in your application and customer area.
Once your booking has been accepted by a pro, if you wish to contact them, you can do so from there too.
If, however, some of the professionals we contact are not available on the days and/or at the times you request, they can send you alternative time slots (counter-proposals), which you are of course free to accept or refuse.
Finally, if unfortunately we are unable to accommodate your booking for an appointment, we will inform you as soon as possible. Your order will then be automatically cancelled, of course, without any charge to your credit card.
🚨 At the time of booking, we carry out a bank pre-authorisation and not a direct debit. At Wecasa, no payment is made before the session.
💳 Step 4: Payment and follow-up
Payment for your service will take place the day after your appointment, and you will be able to retrieve the invoice three days after it has been completed, which you can download free of charge from your customer area.
🌟 You can track your order at any time from your customer area.
🚨 Watch out! We can't take bookings by phone; to book with us, you'll need to use either our site or our app.
🔄 How can I track my booking?
Once your order has been registered, we contact our partner professionals in your area to check their availability. Your request is then indicated as "forwarded" in your application and customer area.
As soon as a Wecasa professional confirms that they are able to carry out your session, we send you an e-mail and a text message confirming the appointment. The status of your booking then changes to "confirmed".
Once your request has been accepted by a pro, if you wish to contact them, you can do so from there too.
On the day, your professional will arrive at the address you have specified with all his equipment to carry out your service.
If, however, some of the professionals we contact are not available on the days and/or at the times you have requested, they can send you alternative time slots (counter-proposals), which you are of course free to accept or refuse!
Finally, if unfortunately we are unable to accommodate your request for an appointment, we will inform you as soon as possible. Your order will then be automatically cancelled, of course, without any charge to your credit card.
🚨 At the time of booking, we carry out a bank pre-authorisation and not a direct debit. At Wecasa, no payment is made before the appointment.
❓ Frequently asked questions
📝 How do I add specific instructions to my booking?
When filling out the booking form, you can include special requests or instructions in the comments section before confirming payment.
If your booking is already confirmed and you’d like to add details for your pro, go to the app or customer area, select the appointment, and use the chat feature to communicate with your professional.
⏳ Why did I receive an alternative time slot?
When we receive your request, we check our pros’ availability. If your requested time is unavailable, we may send you a counter-proposal (an alternative time and/or date).
💡 You are free to accept or decline these counter-proposals in your app or customer area.
🚨 If you no longer wish to receive counter-proposals, you can choose to opt out after receiving the first one.
📅 Can I book for the same day?
Yes, but Wecasa requires at least 2 hours' notice before the requested appointment time.
We will check professional availability and confirm as soon as possible.
If no pros are available or if no counter-proposals suit you, your booking will be automatically canceled with no charge.
🚨 Reminder: Wecasa does not take phone bookings—appointments must be made via our website or app.
Have more questions? Check out our Help Center or contact us via chat in the Wecasa app (My account > Contact us).
Happy booking! 😊