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All Collections📖 Wecasa Pro Guide
Wecasa Guide
Wecasa Guide

📌 Everything you need to know to make the most of your Wecasa Pro experience! 👇

🆘 Help with Sessions

Need assistance with a session? Find solutions to common issues.

📅 How to cancel one or more AppointmentsLearn how to cancel a one-off or regular cleaning appointment on Wecasa. Find out what steps to follow, how to inform your client, and what to do if rescheduling is…
🌟 How to encourage customers to leave a review?Learn how Wecasa customer reviews work, why they matter, and how to encourage more clients to leave feedback.
🔄 How to modify a booking during the appointment?Learn how to update a booking if the service changes during the appointment, what steps to follow, and important deadlines.
🔧 I've broken or damaged something at my customer’s premises. What should I do?If you've accidentally damaged an item at a client’s home, here’s how to handle the situation step by step, including reporting, required documents, and insurance coverage.
🚪 The client isn't home, what should I do?If you arrive at the client's home and they are not there, follow these steps to report the absence and claim your cancellation fee.
📅 My client has cancelled their appointment / cancellation feesCustomers can cancel their appointment at any time. This guide explains the cancellation policy, fees applied based on timing, and how you can adjust these fees in exceptional cases.
🏅 Rating clientsAfter each appointment, you can rate your client and leave feedback. This helps improve the Wecasa experience and ensures a safe and professional environment for all.
🚨 How to report inappropriate behaviour?If you experience inappropriate behaviour from a client or receive an unethical request, report it through the Wecasa app to ensure a safe and professional environment.