Wecasa Guide
📌 Everything you need to know to make the most of your Wecasa Pro experience! 👇
By Céline and 3 others4 authors38 articles
ℹ️ General Information
New to Wecasa? Get an overview of how it all works.
- 🤝 How do I refer another professional to Wecasa?Refer a cleaning professional to Wecasa and earn £50!
- 📈 How do I receive more proposals on Wecasa?Learn how to maximize the number of job proposals you receive on Wecasa.
- 📌 In what order are job proposals sent on Wecasa?Learn how Wecasa prioritizes job proposals and how you can receive more bookings.
- 📌 Why don't you offer a particular service in your catalogue?Find out how Wecasa decides which services to include and why some might not be available yet.
- 🧡 Who is Wecasa?Learn about Wecasa’s mission, values, and how to present it to clients and friends.
📋 Wecasa Services Procedure
Understand how sessions, bookings, and processes work.
⚙️ Account Setup & Settings
Learn how to configure your pro account and personalize your settings.
- 📅 Manage my Wecasa scheduleLearn how to set your availability, manage absences, and optimize your schedule on Wecasa Pro.
- 🚈 How to set up your travel area?Learn how to define your travel area to receive the best job proposals on Wecasa Pro.
- 📌 Booking for a client at the end of a session (available in Wellness services only)How to reschedule an appointment for your client directly from the Wecasa Pro app.
- 📲 The Wecasa Pro App: Your Essential Tool for Managing Your BusinessLearn how to navigate and make the most of the Wecasa Pro app, from managing your schedule to communicating with clients.
- 🚚 I am moving to another city in the UK, what should I do?A step-by-step guide for Wecasa Pros relocating to a new city in the UK to ensure a smooth transition without disrupting your services.
- 📷 Photo Guidelines for Your Pro ProfileMake sure your profile photo meets Wecasa’s standards to build trust and professionalism!
- ❌ What happens if I refuse too many proposals?Understanding how proposal acceptance impacts your opportunities on Wecasa.
- 🧡 Your Wecasa score📌 How your loyalty and reliability impact your opportunities on Wecasa.
- VAT: Updating your Pro Account
🆘 Help with Sessions
Need assistance with a session? Find solutions to common issues.
- 📅 How to cancel one or more AppointmentsLearn how to cancel a one-off or regular cleaning appointment on Wecasa. Find out what steps to follow, how to inform your client, and what to do if rescheduling is…
- 🌟 How to encourage customers to leave a review?Learn how Wecasa customer reviews work, why they matter, and how to encourage more clients to leave feedback.
- 🔄 How to modify a booking during the appointment?Learn how to update a booking if the service changes during the appointment, what steps to follow, and important deadlines.
- 🔧 I've broken or damaged something at my customer’s premises. What should I do?If you've accidentally damaged an item at a client’s home, here’s how to handle the situation step by step, including reporting, required documents, and insurance coverage.
- 🚪 The client isn't home, what should I do?If you arrive at the client's home and they are not there, follow these steps to report the absence and claim your cancellation fee.
- 📅 My client has cancelled their appointment / cancellation feesCustomers can cancel their appointment at any time. This guide explains the cancellation policy, fees applied based on timing, and how you can adjust these fees in exceptional cases.
- 🏅 Rating clientsAfter each appointment, you can rate your client and leave feedback. This helps improve the Wecasa experience and ensures a safe and professional environment for all.
- 🚨 How to report inappropriate behaviour?If you experience inappropriate behaviour from a client or receive an unethical request, report it through the Wecasa app to ensure a safe and professional environment.
- How to Modify a Booking (Recurring or One-Time)Need to change an appointment? No problem — whether it’s a one-time booking or part of a recurring series, you can now easily edit it directly from your pro account.
📱 Wecasa Pro App & My Wecasa Account
Get the best out of the Wecasa app—features, troubleshooting, and tips.
- 🚨 Appointment cancellations: Impact on your accountUnderstanding how appointment cancellations affect your Wecasa account is essential for maintaining a strong reputation and receiving more job proposals.
- 📢 Why is My Profile on Google?
- 🆕 Check-in Feature: Manage Your Appointments Smoothly!Discover the new feature to help you communicate with your client easily in case of unforeseen events.
- 📞 How Can I Contact Wecasa?
- 🐞 I Think There's a Bug with the Wecasa Pro App—What Can I Do?
- 📌 How to Select the Services You Offer on Wecasa
- 📌 Appointment Cancellations: Impact on Your AccountAppointment cancellations - Late cancellations - My day is blocked - My account is blocked
- 📌 Not Receiving Notifications from Wecasa?
- Tutorial: How do I upload a profile photo?Upload your profile picture and decide on the level of visibility
💵 Revenue & Payments
Everything you need to know about earnings, invoices, and getting paid.
- 🧾 Invoices: Everything You Need to KnowDetails of invoices
- 💰 In-App Tips: Everything You Need to Know
- 💳 How Do Payments Work?
- 💰 Understanding the Payment Status of Your SessionsWhen will I get paid? - How often do I get paid? - When is my transfer issued?
- 📥 Download Your Payment SummariesPayment summary - Monthly payment summary - Quarterly payment summary