At Wecasa, we ensure that all cleaning sessions meet high standards of quality. By following these best practices, you can increase client satisfaction and build loyalty.
🎯 Your mission: Deliver a perfect cleaning session!
1️⃣ Before the Cleaning Session
✅ 📱 Get in touch with your client in advance
Use the Wecasa chat in your app to check if they’ll be home.
If they’re not there, use the chat to confirm priorities and expectations.
✅ 🚨 You are the only person who should show up
The booking is personal, meaning only you should attend the session.
✅ 👍 Dress professionally & ensure hygiene
Wear indoor shoes, an apron, and gloves for hygiene and professionalism.
Wash your hands before starting.
2️⃣ During the Cleaning Session
✅ 📝 Tour the home & prioritise tasks
Walk through the home with your client at the start of the session.
Confirm priorities and expectations—ask if any areas need special attention.
If there are impossible tasks (e.g., too much to do in the allocated time), let the client know early on.
✅ 🔢 Follow a structured cleaning order
Start with dry rooms (bedroom, living room, office) before wet rooms (bathroom, kitchen).
In wet rooms, apply cleaning products first, then clean other areas while they soak.
Always clean from top to bottom—dust first, then floors.
✅ ⌛ Work for the full allocated time
If you finish early, add extra touches (e.g., doorknobs, window sills).
Clients appreciate small details that enhance the cleaning experience.
✅ 🧹 Put cleaning products away after finishing
Ensure the home looks tidy and organised before leaving.
3️⃣ Expert Tips for a "Wow" Effect ✨
💡 ✨ A well-cleaned area looks spotless when everything is removed.
Shiny surfaces = dry surfaces.
💡 😍 Clients love attention to detail!
Empty the bins, clean skirting boards, and check under furniture for dust.
💡 ❌ Communicate clearly if something couldn’t be done.
If damage occurs, immediately inform the Casacenter and the client.
🚀 Final Notes
📌 These are recommendations, not obligations, but they’re based on extensive client feedback.
📌 By following these best practices, you’ll stand out and build a strong client base!
Happy cleaning! 🧹✨