Wecasa

How to sign up, the benefits, how to manage your subscription, information on billing, etc.

🧡 Here's everything you need to know about the Wecasa Club

Céline

Mélissa Faure

All the help you need to enjoy your Wecasa experience! 👇

📢 For Clients

📌 Find out everything you need to know about your account and bookings here! 👇

👤 My Account & Bookings

How to download your Wecasa booking invoice, invoice details, and important restrictions.

📄 Can I get an invoice for my booking?

Wecasa payment methods, why only card payments are accepted, and how charges work.

💸 Can I pay for bookings by cash or cheque?

How to rate your Wecasa professional, leave a review, and submit feedback after your appointment.

⭐ How do I rate my pro and leave a review?

Step-by-step guide to booking a service on Wecasa, tracking your request, and understanding counter-proposals.

📅 How can I book on Wecasa?

How to apply a promo or referral code when booking a service on Wecasa

🎁 How do I use my promo code/voucher?

How Wecasa pricing works, where to find rates, commission details, and discount codes.

💰 How are Wecasa's prices set up?

Ways to tip your Wecasa professional, how to do it through the app, and important details about tipping.

💰 How do I tip my pro?

Understanding Wecasa’s payment process, pre-authorisations, and when the actual charge occurs.

💳 I don't want to pay in advance, what should I do?

How to inform Wecasa about pets when booking a cleaning or ironing service.

🐶 I have pets. How do I indicate this when booking?

What to do if your payment fails, how to update your card details, and how to ensure future payments go through.

💳 I've received an email saying that the payment for my booking didn't go through. What should I do?

What to do if your address is not recognized by Wecasa’s geolocation system when booking a service.

📍 My address is not recognized, what can I do?

Why your Wecasa basket may display £0.00, and how the payment process works.

🛒 My shopping cart shows £0.00, what's wrong?

Editing a comment on an ongoing booking

Need a cleaning, beauty, or wellness session? Here's how to book in just a few clicks!

🗓️ Book a Session

Steps to delete your Wecasa account, important restrictions, and how to remove payment details.

🗑️ How to delete my Wecasa account?

Steps to reset your Wecasa password, security update details, and password reset expiration.

🔑 How to reset my password?

Steps to update your contact details, restrictions on address changes, and support options.

✏️ How to modify my profile informations?

Learn how to update your details, preferences, and payment methods with ease.

⚙️ Manage My Profile

Steps to cancel a one-off or recurring appointment, reschedule instead of canceling, and cancellation fees.

❌ How do I cancel my booking?

How to change your booking details, request modifications for confirmed sessions, and what to do if your pro refuses the change.

🔄 How do I modify my booking?

How to share feedback on your Wecasa experience, report issues, and what to expect from the quality team.

😞 What do I do if I'm not satisfied with my appointment?

Steps to file a claim/breakage, required documents, compensation details, and exclusions.

🔍 How do I report a claim with Wecasa? - Wecasa Insurance

Steps to take if your Wecasa professional is running late or hasn’t arrived.

⏰ What do I do if my pro is late or hasn’t turned up?

Something didn’t go as expected? Find solutions for common session problems.

❌ Session Issues

📌 Discover everything about Wecasa's services and how they work! 👇

💡 Wecasa Services

Let's bring domestic cleaning into the digital age

🚀 Let’s dust off domestic cleaning!

Breakdown of Wecasa's home cleaning service prices, including regular and one-off rates.

💰 What is the price of a Wecasa home cleaning service?

Tips to prepare for your Wecasa cleaning session, from booking details to household products and communication with your pro.

🧹 How do I prepare for my cleaning appointment?

How do I give instructions to my household help when I'm away? - The check list

📝 The cleaning checklist

What tasks Wecasa pros can and can’t do, and how to book ironing services.

🏡 What is included in Wecasa cleaning services?

Whether you need to be present for a cleaning session and how to safely hand over keys to your Wecasa pro.

🗝️ Can I leave a set of keys with my cleaner?

How Wecasa’s regular cleaning service works, how to modify or cancel appointments, and how to change your pro.

🧹 Regular cleaning at Wecasa

What happens if your cleaning appointment falls on a bank holiday and how to reschedule if needed.

🏡 Will my cleaning pro come if it's a bank holiday?

How to temporarily pause your recurring cleaning sessions while you're away.

⏸️ I want to pause my regular cleaning (absence/holidays)

How to request a different Wecasa pro for a one-off or recurring session.

🔄 How do I change my professional?

How to find a temporary replacement when your Wecasa pro is unavailable.

🔄 My pro is unavailable for certain dates—what can I do?

At Wecasa, the safety and wellbeing of our partner professionals are a priority. A home is considered unsanitary when its hygiene or cleanliness conditions pose a risk to a person’s…

What is an unsanitary home?

Get the most out of your home cleaning sessions—tips, scheduling, and more!

🧹 Cleaning Sessions

Understanding the products used by Wecasa professionals and how to request specific brands.

🏷️ What brands do Wecasa professionals work with?

How to book a couples or double massage with two professionals on Wecasa.

💆 Can I book a double massage with two pros on Wecasa?

How to book a bridal hair or makeup trial before your big day on Wecasa.

👰 Can I book a trial wedding hair and makeup session?

Everything you need to know to get ready for your at-home manicure, pedicure, or waxing session with Wecasa!

💆‍♀️ How do I prepare for my at-home beauty treatment?

Get ready for your at-home hairdressing session with Wecasa—everything you need to know about setup, washing your hair, and more!

💇 How do I prepare for my at-home hair appointment?

Everything you need to know to set up the perfect space for your at-home massage with Wecasa.

💆 How do I prepare for my at-home massage?

Everything you need to know about booking a Wecasa service while pregnant, including beauty, cleaning, and massages.

🤰 I'm pregnant. Can I have a Wecasa service?

Enjoy a relaxing massage or beauty treatment at home—here’s how it works.

💆 Wellness Sessions

How to rebook your favorite Wecasa professional for your next session.

🔄 Can I book with the same pro as last time?

How Wecasa selects professionals, and how you can rebook the same pro.

🤔 Can I choose my pro on Wecasa?

How to message your Wecasa professional before your appointment.

📞 How do I contact my pro?

How Wecasa selects, vets, and ensures quality among its professional partners.

👩‍🔧 Who are the Wecasa pros and how are they selected?

Meet our pros! Learn about their expertise and how we select them.

👩‍🎨 Wecasa Professionals

Find answers and get help from Intercom Support and Community Experts

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