👤 My Account & Bookings
📌 Find out everything you need to know about your account and bookings here! 👇
By Céline1 author21 articles
🗓️ Book a Session
Need a cleaning, beauty, or wellness session? Here's how to book in just a few clicks!
- 📄 Can I get an invoice for my booking?How to download your Wecasa booking invoice, invoice details, and important restrictions.
- 💸 Can I pay for bookings by cash or cheque?Wecasa payment methods, why only card payments are accepted, and how charges work.
- ⭐ How do I rate my pro and leave a review?How to rate your Wecasa professional, leave a review, and submit feedback after your appointment.
- 📅 How can I book on Wecasa?Step-by-step guide to booking a service on Wecasa, tracking your request, and understanding counter-proposals.
- 🎁 How do I use my promo code/voucher?How to apply a promo or referral code when booking a service on Wecasa
- 💰 How are Wecasa's prices set up?How Wecasa pricing works, where to find rates, commission details, and discount codes.
- 💰 How do I tip my pro?Ways to tip your Wecasa professional, how to do it through the app, and important details about tipping.
- 💳 I don't want to pay in advance, what should I do?Understanding Wecasa’s payment process, pre-authorisations, and when the actual charge occurs.
- 🐶 I have pets. How do I indicate this when booking?How to inform Wecasa about pets when booking a cleaning or ironing service.
- 💳 I've received an email saying that the payment for my booking didn't go through. What should I do?What to do if your payment fails, how to update your card details, and how to ensure future payments go through.
- 📍 My address is not recognized, what can I do?What to do if your address is not recognized by Wecasa’s geolocation system when booking a service.
- 🛒 My shopping cart shows £0.00, what's wrong?Why your Wecasa basket may display £0.00, and how the payment process works.
- Editing a comment on an ongoing booking
⚙️ Manage My Profile
Learn how to update your details, preferences, and payment methods with ease.
- 🗑️ How to delete my Wecasa account?Steps to delete your Wecasa account, important restrictions, and how to remove payment details.
- 🔑 How to reset my password?Steps to reset your Wecasa password, security update details, and password reset expiration.
- ✏️ How to modify my profile informations?Steps to update your contact details, restrictions on address changes, and support options.
❌ Session Issues
Something didn’t go as expected? Find solutions for common session problems.
- ❌ How do I cancel my booking?Steps to cancel a one-off or recurring appointment, reschedule instead of canceling, and cancellation fees.
- 🔄 How do I modify my booking?How to change your booking details, request modifications for confirmed sessions, and what to do if your pro refuses the change.
- 😞 What do I do if I'm not satisfied with my appointment?How to share feedback on your Wecasa experience, report issues, and what to expect from the quality team.
- 🔍 How do I report a claim with Wecasa? - Wecasa InsuranceSteps to file a claim/breakage, required documents, compensation details, and exclusions.
- ⏰ What do I do if my pro is late or hasn’t turned up?Steps to take if your Wecasa professional is running late or hasn’t arrived.