Customer reviews play an important role in your professional profile. They help build trust with new clients and can increase your chances of receiving more bookings. However, there is no guaranteed way to get every customer to leave a review.

On average, about 1 in 3 customers will leave feedback. Some highly satisfied clients may not take the time to leave a review, while others who were only moderately satisfied may also refrain from commenting to avoid impacting your reputation.

That said, your overall rating will naturally reflect the quality of your services over time.

✔ After each service, Wecasa automatically sends an email prompting customers to rate their experience.
✔ Clients can rate you on a scale of 1 to 5 stars and leave a written comment if they wish.
✔ Reviews are entirely optional—clients are free to leave one or not.

💡 The best way to receive a positive review is to provide an excellent service. However, you can gently encourage clients to leave feedback by following these simple tips:

1️⃣ Deliver top-quality service.
A happy customer is more likely to leave a great review! Pay attention to details, be punctual, and ensure customer satisfaction before leaving.

2️⃣ Politely mention reviews at the end of the session.
For example, you can say:
​"Thank you for your time today! If you’re happy with the service, Wecasa will send you a message where you can share your feedback. It really helps us!"

3️⃣ Use Wecasa’s built-in messaging.
If you have a good relationship with a client, a friendly follow-up message like:
​"I hope you enjoyed your service today! If you have a moment, I’d love to hear your feedback—it helps me improve and helps others choose Wecasa with confidence."