đ Help with Sessions
Need assistance with a session? Find solutions to common issues.
By CĂ©line1 author9 articles
- đ How to cancel one or more AppointmentsLearn how to cancel a one-off or regular cleaning appointment on Wecasa. Find out what steps to follow, how to inform your client, and what to do if rescheduling isâŠ
- đ How to encourage customers to leave a review?Learn how Wecasa customer reviews work, why they matter, and how to encourage more clients to leave feedback.
- đ How to modify a booking during the appointment?Learn how to update a booking if the service changes during the appointment, what steps to follow, and important deadlines.
- đ§ I've broken or damaged something at my customerâs premises. What should I do?If you've accidentally damaged an item at a clientâs home, hereâs how to handle the situation step by step, including reporting, required documents, and insurance coverage.
- đȘ The client isn't home, what should I do?If you arrive at the client's home and they are not there, follow these steps to report the absence and claim your cancellation fee.
- đ My client has cancelled their appointment / cancellation feesCustomers can cancel their appointment at any time. This guide explains the cancellation policy, fees applied based on timing, and how you can adjust these fees in exceptional cases.
- đ Rating clientsAfter each appointment, you can rate your client and leave feedback. This helps improve the Wecasa experience and ensures a safe and professional environment for all.
- đš How to report inappropriate behaviour?If you experience inappropriate behaviour from a client or receive an unethical request, report it through the Wecasa app to ensure a safe and professional environment.
- How to Modify a Booking (Recurring or One-Time)Need to change an appointment? No problem â whether itâs a one-time booking or part of a recurring series, you can now easily edit it directly from your pro account.