We understand that unforeseen events happen, but too many cancellations can impact your account and customer satisfaction. Here’s everything you need to know!
1️⃣ Cancelling an Appointment
✅ If you cancel an appointment, it means you cannot work that day due to an unforeseen event.
🚫 What happens when you cancel?
Your scheduled appointments remain, but you will not receive any new job proposals for that day (your day is "blocked").
You must provide a reason for cancellation and write a message to the client to apologize and explain the situation.
💡 Before cancelling:
Try to reschedule with the client instead of cancelling completely.
✅ If you cancel more than a week in advance, your day will NOT be blocked.
🚨 DO NOT ask clients to cancel for you!
This will restrict your account. If you cannot attend, you must cancel the appointment yourself.
2️⃣ Special Case: Late Cancellations
🔴 A "late cancellation" means cancelling within 3 days of the appointment.
⚠️ What happens if you cancel late?
3 late cancellations in one month → Your account will be blocked for 48 hours (you won’t receive new proposals).
You must provide a reason for cancellation and send a message to the client.
💡 Before cancelling:
Contact the client to see if the appointment can be rescheduled!
✅ If you cancel more than a week in advance, your day will NOT be blocked.
🚨 DO NOT ask clients to cancel for you!
This will restrict your account.
🤒 Sick and need to cancel multiple appointments?
If you cancel all appointments due to illness, it will only count as ONE late cancellation.
Remember to add an "absence" in your diary to avoid further penalties.
🔧 Need help? Contact Wecasa via the Wecasa Pro app! 😊