A new feature is now available on the Wecasa Pro app to help you communicate efficiently with your clients and handle unforeseen events in real time.
📌 Who Can Use This Feature?
🔹 Cleaning professionals only
📱 How Does It Work?
✔️ Access the check-in button
You’ll find it on the homepage or at the top of the appointment page 30 minutes before the session starts.
✔️ Report Your Arrival
This ensures your session is properly recorded.
✔️ Update the session status if needed
If something unexpected happens (e.g. client is absent, session is modified, etc.), report it directly.
✔️ Complete your session
Your report is necessary to trigger invoicing and ensure you get paid.
🚨 Mandatory Reporting:
You have a maximum of 5 days after the appointment to report your session.
⏳ If you don’t, the appointment will be cancelled, and we won’t be able to process your payment.
🔍 Why Should You Use It?
✅ Protect yourself in case of disputes
If a client contests your visit, Wecasa has proof that you were there.
✅ Prevent billing errors
Avoid being charged for cancelled or modified sessions.
✅ Communicate directly
Report any issue, and Wecasa will handle the rest!
⚠️ Encountering an Issue? Here's What to Do:
👣 Running late?
Let us know how late you’ll be, and we’ll notify the client via chat.
📅 Session modified?
Tell us the new date & time (must be agreed upon with the client first).
🚪 Client absent?
Report their absence so Wecasa can contact them. You’ll receive 100% of the session fee (up to £40).
❌ Client wants to cancel?
Report it to avoid any billing issues.
🔄 Need to cancel?
If you have a last-minute emergency, Wecasa will handle the cancellation and notify the client.
💡 Important Reminder!
📅 These reports are mandatory for invoicing.
⏳ You must submit them within 5 days after the session. Otherwise, the appointment will be cancelled, and we won’t be able to process your payment.
📩 Questions? Contact us directly via the Wecasa Pro app—no chatbot needed! 😊