A Wecasa professional may refuse to carry out a service or may interrupt a session if the home’s conditions do not allow them to work safely or in a healthy environment.
🚫 Situations considered unsanitary
Below are the most common cases that may lead to a refusal to carry out a service:
1. Excessive waste or clutter
Floors covered with rubbish, food waste, or faeces
Strong odours (decomposition, unemptied bins, drugs, etc.)
Extreme hoarding preventing access (Diogenes syndrome)
Example:
The professional cannot reach the bathroom because the entrance is blocked by bags of rubbish.
2. Presence of pests or infestation
Cockroaches, bedbugs, mice or rats
Poorly maintained animal litter or animal droppings on the floor
Example:
The professional notices a cockroach infestation in the kitchen, making any cleaning or beauty service impossible.
3. General lack of hygiene
Surfaces covered with significant mould
Stagnant water, sewage leaks
Very dirty laundry piled up throughout the home
Example:
The bathtub is filled with stagnant water that has been there for several days and emits a strong smell, preventing any beauty service from taking place.
4. Lack of essential utilities
To ensure the professional’s safety and allow the service to take place, the following are required:
No electricity
No running water
No heating in winter during extreme temperatures
The service may also be refused if there is :
Dangerous equipment or faulty electrical installations
Example:
The professional arrives for a massage session, but there is no running water or electricity, making the service impossible.
5. Safety hazards
Slippery or unstable floors
Presence of dangerous objects (broken glass, syringes, blades, etc.)
Example:
The professional finds broken glass on the floor or an obviously hazardous environment.
✔️ How to avoid a service refusal?
To ensure a pleasant and safe session:
Prepare a clean, clear, and accessible space before the professional arrives
Remove any objects that could block access or movement
Make sure the home is properly lit, heated, and equipped
ℹ️ What happens if the home is considered unsanitary?
If the professional is unable to carry out the service:
The session may be cancelled on site
Cancellation fees of up to £40 may apply in accordance with to Wecasa’s terms and conditions
The professional will report the incident to our teams for follow-up
🧼 Important: Wecasa does not provide technical or specialised home cleaning
Wecasa's cleaning services do not include:
post-disaster cleaning
post-construction cleaning
extreme decluttering
cleaning of unsanitary home situations
For these cases, we recommend contacting specialised services.