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🗝️ Can I leave a set of keys with my cleaner?

Whether you need to be present for a cleaning session and how to safely hand over keys to your Wecasa pro.

Céline avatar
Written by Céline
Updated over 3 weeks ago

Can I leave a set of keys with my cleaner?

Short answer: Yes. We recommend being present for the first cleaning so you can welcome your pro, show them around, and share your preferences. After that, you may choose to leave a set of keys for future sessions.

Why be present for the first visit

  • Welcome your cleaner and confirm the scope of work

  • Show them around your home (rooms, delicate areas)

  • Share your expectations and priorities

  • Indicate where you keep cleaning products and equipment

Leaving keys for future sessions

If you prefer not to be home next time, you can leave keys with your Wecasa pro. Many clients do this; our professionals are used to working in homes while clients are out.

Tips for a safe handover

  • Don’t attach your full name or address to the key

  • Share any building access instructions in the app’s notes

Important note

If you decide to leave keys with your pro, this is at your discretion and under your responsibility. Wecasa cannot be held liable in case of loss or non-return of keys.

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