Can I leave a set of keys with my cleaner?
Short answer: Yes. We recommend being present for the first cleaning so you can welcome your pro, show them around, and share your preferences. After that, you may choose to leave a set of keys for your future sessions.
Why be present for the first visit
Welcome your cleaner and confirm the scope of work
Show them around your home (rooms, delicate areas, priorities)
Share your expectations and priorities
Indicate where you keep cleaning products and equipment- Optionally, review the cleaner's work at the end of the session.
Leaving keys for future sessions
If you prefer not to be home next time, you can leave keys with your Wecasa pro.
Many clients do this; our professionals are used to working in homes while clients are out.Wecasa professionals are experienced in working independently and handle tasks with professionalism and care.
You can arrange key access in several ways:
Provide a spare key to the cleaner during the first session.
Use a secure key box with a code that you can share with the cleaner.
Coordinate with a neighbor or concierge for key handover.
Designate a secure spot where the cleaner can retrieve and return the keys.
Tips for a safe handover
Don’t attach your full name or address to the key
Share any building access instructions in the app’s notes
Give instructions to your cleaner before the appointment by specifying key instructions
What happens if keys are not available at the appointment address? Keys must be provided at the service address. If they are not available, the professional may cancel the session. Can a professional meet me on a separate day to pick up keys? No, Wecasa does not arrange separate key pickup meetings outside of scheduled sessions.What happens if there's an incident during the cleaning session? Wecasa provides insurance for damages or incidents, but theft is not covered. Always communicate any concerns directly with Wecasa for resolution.
Important note
If you decide to leave keys with your pro, this is at your discretion and under your responsibility.Wecasa provides insurance for damages or incidents during cleaning sessions, but theft is not covered.
Wecasa cannot be held liable in case of loss or non-return of keys.