At Wecasa, we carefully select the best professional for your needs. With nearly 1 million orders placed, 8,000+ certified reviews, and an average rating of 4.7/5, you can trust our expertise!

However, if the selected pro isn’t the right fit, you can request a change—here’s how. 👇

If you’d like a different pro for a cleaning, childcare, hairdressing, or well-being appointment, follow these steps:

📱 How to change your pro:
1️⃣ Cancel your order for free up to 24 hours before the session.
2️⃣ When prompted for a reason, select "I want another pro" and click "Change pro".
3️⃣ A new request will be sent automatically.

💡 For future bookings: You can choose whether to keep the same professional or have a new one selected for you.

We aim to match you with the right pro from your first appointment. However, if you’re not satisfied, let us know what’s not working, and we’ll help.

📱 How to change your regular pro:
1️⃣ From the second appointment onwards, tap "Change pro" in the Wecasa app.
2️⃣ This will cancel all upcoming appointments with your current pro.
3️⃣ We’ll then begin searching for a new professional—you don’t need to do anything else!

💡 You’ll be notified once a new pro has been assigned to you.

If you have any concerns or need assistance, reach out via the Wecasa app (Account > Contact us). We’re happy to assist! 😊