Has your regular Wecasa professional let you know they’ll be unavailable for certain appointments? No problem—you can find a replacement while they’re away! Here’s how. 👇
📌 What happens when my pro cancels a session?
1️⃣ Your pro must cancel the affected appointments—this ensures you are not wrongly charged.
2️⃣ Once canceled, you will receive:
An email notification
An app notification (if you have the Wecasa app)
🔍 Finding a temporary replacement
✅ If your pro has canceled all upcoming appointments, we will launch the search for a new pro for you automatically, unless your next appointment was due for today.
✅ If only some appointments have been canceled, you can choose a replacement just for those dates.
🚨 When your usual pro returns, remember to cancel any replacement appointments if needed to avoid duplicate bookings!
If you’re unsure how to manage your bookings, contact us via the Wecasa app, and we’ll be happy to assist! 😊