Has your regular Wecasa professional let you know theyâll be unavailable for certain appointments? No problemâyou can find a replacement while theyâre away! Hereâs how. đ
đ What happens when my pro cancels a session?
1ď¸âŁ Your pro must cancel the affected appointmentsâthis ensures you are not wrongly charged.
2ď¸âŁ Once cancelled, you will receive:
An email notification
An app notification (if you have the Wecasa app)
đ Finding a temporary replacement
â If your pro has cancelled all upcoming appointments, we will launch the search for a new pro for you automatically, unless your next appointment was due for today.
â If only some appointments have been cancelled, you can choose a replacement just for those dates.
đ¨ When your usual pro returns, remember to cancel any replacement appointments if needed to avoid any duplicate bookings!
If youâre unsure how to manage your bookings, contact us via the Wecasa app, and weâll be happy to assist! đ
