Has your regular Wecasa professional let you know they’ll be unavailable for certain appointments? No problem—you can find a replacement while they’re away! Here’s how. 👇
📌 What happens when my pro cancels a session?
1️⃣ Your pro must cancel the affected appointments—this ensures you are not wrongly charged.
2️⃣ Once canceled, you will receive:
An email notification
An app notification (if you have the Wecasa app)
3️⃣ You can then request a replacement by selecting “Find me a household helper” in your app.
🔍 Finding a temporary replacement
✅ If your pro has canceled all upcoming appointments, click "Find me a household helper" to be matched with a new pro.
✅ If only some appointments have been canceled, you can choose a replacement just for those dates by clicking "Find me a household helper" for the affected sessions.
🚨 When your usual pro returns, remember to cancel any replacement appointments if needed to avoid duplicate bookings!
❓ Need help?
If you’re unsure how to manage your bookings, contact us via the Wecasa app (Account > Contact us), and we’ll be happy to assist! 😊