🧹 I'm a cleaner
🔍 Use the Check-In feature
1️⃣ Click "I have a problem" in your Wecasa Pro app.
2️⃣ Select "The client isn't here" to notify us.
3️⃣ Wait 30 minutes before leaving—we will try to reach the client.
4️⃣ If the client remains absent, you will receive 100% of the session price (up to £40).
💇♀️ I'm a hairdresser, beautician, or massage therapist
1️⃣ Report the client's absence
⏳ 5 minutes after the start time, the "Client absent" button will appear in your app.
📢 Clicking this button alerts the client, and we will try to contact them.
2️⃣ Message the client directly
📩 You have to send a message via the in-app chat. The client will receive:
✔️ A Wecasa notification
✔️ A text message
✔️ An email
3️⃣ Wait 20 minutes
🚗 The client may be running late (traffic, transport delays, etc.).
⏳ Give them time to respond before leaving.
4️⃣ If the client still hasn’t arrived
🚶♂️ After 20 minutes, if there is no response, you can leave.
💰 The client will be charged the full session price (up to £40) unless they provide a valid reason or you agree to waive the fee.
✅ You will receive 100% of this fee as compensation.
❓ Need help?
If you encounter any issues, contact Wecasa support via chat or email for assistance. 😊