❌ Free cancellation window
🕒 Customers have 15 minutes after booking to cancel free of charge.
🚨 Beyond this period, cancellation is free up to 8 hours before the session.
After that, cancellation fees may apply to compensate you for travel and lost earnings.
💰 Cancellation fees based on timing
Time before appointment | Cancellation fee |
Between 8 and 4 hours | £10 fixed fee |
Between 4 and 2 hours | 50% of session price, up to £20 maximum |
Between 2 hours before and start time | 80% of session price, up to £30 maximum |
After session start time or no-show (30 min late) | 100% of session price, up to £40 maximum |
✅ The cancellation fee goes directly to you as compensation.
⚠️ Exceptions & Fee Adjustments
If you were pro and the client had to leave, no cancellation fees will be charged—it would be unfair for the client to pay due to a delay.
👶 Force majeure situations (e.g. childbirth, accident, bereavement) or loyal customers?
🎁 You can offer to waive or reduce the cancellation fee.
📲 How to adjust cancellation fees?
1️⃣ Open the Wecasa Pro App
2️⃣ Select the appointment
3️⃣ Modify the cancellation fee
💡 Tip: Keeping cancellation fees in place helps protect your earnings and prevent last-minute cancellations.
📩 Need support?
If you have any questions, feel free to contact Wecasa support via chat. 😊