🕒 Free cancellation window
Customers have 15 minutes after booking to cancel free of charge.
Beyond this period, cancellation is free up to 8 hours before the session.
After that, cancellation fees may apply to compensate you for travel and lost earnings.
Cancellation fees based on timing
Time before appointment | Cancellation fee |
Between 8 and 4 hours | £10 fixed fee |
Between 4 and 2 hours | 50% of session price, up to £20 maximum |
Between 2 hours before and start time | 80% of session price, up to £30 maximum |
After session start time or no-show (30 min late) | 100% of session price, up to £40 maximum |
The cancellation fee goes directly to you as compensation, Wecasa takes no commission on cancellation fees
Exceptions & Fee Adjustments
If you were late and the client had to leave, no cancellation fees will be charged—it would be unfair for the client to pay due to a delay.
Force majeure situations & unforeseen circumstances (e.g. childbirth, accident, bereavement) or loyal customers?
You can offer to waive or reduce the cancellation fee, you can proceed so directly from your pro app.
How to adjust cancellation fees?
1️⃣ Open the Wecasa Pro App
2️⃣ Select the appointment
3️⃣ Modify the cancellation fee
4️⃣ Adjust the fee price/ Remove the cancellation fee
📩 Need support?
If you have any questions, feel free to contact Wecasa support via chat. 😊