Notifications are crucial to receive job proposals and client messages in real-time! If you’re not getting them, follow these troubleshooting steps to fix the issue.
1️⃣ First Steps: Quick Fixes
✅ Log out & log back in to the Wecasa Pro app.
✅ Only use Wecasa Pro on one device at a time.
✅ Enable Notifications in the Wecasa Pro App: Open the app, navigate to the notifications section in settings, and ensure notifications are enabled.
✅ Verify App Updates: Check that the Wecasa Pro app is updated to the latest version available in your app store.
If the app is installed on multiple devices (e.g., phone + tablet), you’ll only receive notifications on the last-used device.
Log out from all devices and sign back in on the device you want to use.
✅ Restart your phone after making changes.
2️⃣ Apple Devices (iPhone, iPad) 🍏
🔎 Check your notification settings:
1️⃣ Open Settings → Scroll to Wecasa Pro.
2️⃣ Go to Notifications.
3️⃣ Make sure banners and badges are enabled.
4️⃣ Ensure that Do Not Disturb or Focus modes are not blocking notifications.
3️⃣ Android Devices (Samsung, Huawei, Xiaomi, etc.) 🤖
🔎 Check notification settings:
1️⃣ Open Settings → Search for Wecasa Pro.
2️⃣ Go to Notifications → Make sure all options are enabled.
3️⃣ Ensure that Do Not Disturb mode is not blocking notifications.
🔋 Check battery settings (VERY IMPORTANT!):
Your phone might be blocking notifications to save battery.
1️⃣ Open Settings → Go to Battery (or Power Usage).
2️⃣ Find Wecasa Pro → Make sure it’s set to "Unrestricted" (not "Optimized").
3️⃣ Disable Battery Optimization for Wecasa Pro.
4️⃣ If you see Adaptive Battery settings, turn them off for Wecasa Pro.
🚨 Some brands (Xiaomi, Huawei, Oppo) have aggressive battery-saving settings! If you use one of these, ensure Wecasa Pro is allowed to run in the background.
4️⃣ Check Third-Party Apps (Android users)
🔎 Some apps block notifications for Wecasa Pro!
Examples: Clean Master, Security Master, CCleaner
If you use one of these, check its settings and allow Wecasa Pro to send notifications.
Advanced Troubleshooting
🚀 Test Notifications: Send test notifications to verify real-time receipt.
📱 Provide Details for Investigation: Share screenshots, device brand, and OS version with Wecasa support to help resolve the issue.
📡 Signal Reset: Request a signal reset from Wecasa to improve notification delivery.
FAQs
❓ Why are notifications delayed? Notifications may be delayed if another professional accepts the job before you see it. Wecasa is working to improve this process.
❓ Why am I not receiving job proposals? Ensure your travel distance, services, and working hours are set appropriately. Also, verify that push notifications are enabled.
📌 Still having issues? Contact Wecasa support directly via the Wecasa Pro app! 😊 Provide details such as your device brand, OS version, and screenshots to help the support team resolve the issue faster.