Is your appointment time already past, and your Wecasa pro is still missing? Here’s what to do. 👇
📩 Contact your pro directly
First, we invite you to send a message to your pro yourself via the in-app messaging system.
Open your Wecasa app or customer area.
Select the session in question.
Send them a message directly.
If your pro is not responding, you can contact us directly :
1️⃣ Open your Wecasa app or log in to your customer area.
2️⃣ Go to Your current appointment.
3️⃣ Tap Help to open the support chat.
📌 What if my pro arrives late?
You can ask them to make up for the delay at the end of the service.
If that’s not possible, your pro must update the session duration in their app.
If your session was shorter than planned and your pro didn't adjust the session duration :
Open the Wecasa app.
Select the session.
Tap Help to open the support chat
⏳ Important: This must be reported before midday the next day so we can adjust your payment.