Is your appointment time already past, and your Wecasa pro is still missing? Here’s what to do. 👇
📢 How to report a late or absent pro
1️⃣ Report the delay via the Wecasa app or customer area
Open your Wecasa app or log in to your customer area.
Select the service in question.
Click on “[Pro’s name] is late, what should I do?”
💡 This button will appear 5 minutes after your scheduled appointment time.
2️⃣ We will automatically send a reminder to your pro
This notification asks them to contact you as soon as possible.
20 minutes after reporting the delay, our team will follow up via the app’s chat to check if your pro has arrived.
📩 How to contact your pro directly
✅ Send a message to your pro via the in-app messaging system.
✅ This can be done from your customer area or the Wecasa app.
📌 What if my pro arrives late?
You can ask them to make up for the delay at the end of the service.
If that’s not possible, your pro must update the session duration in their app.
💡 If your session was shorter than planned, report it to us!
1️⃣ Go to the Wecasa app.
2️⃣ Select your session.
3️⃣ Click on “Report a problem” > “The session lasted less than expected”.
🚨 Deadline: This must be reported before midday the next day so we can adjust your payment accordingly.
❓ Need further assistance?
If you’re experiencing issues, reach out via the Wecasa app (Account > Contact us), and we’ll be happy to help! 😊