⏰ What do I do if my pro is late or hasn’t turned up?

Is your appointment time already past, and your Wecasa pro is still missing? Here’s what to do. 👇

First, we invite you to send a message to your pro yourself via the in-app messaging system.

If your pro is not responding, you can contact us directly :

1️⃣ Open your Wecasa app or log in to your customer area.
2️⃣ Go to Your current appointment.
3️⃣ Tap Help to open the support chat.

You can ask them to make up for the delay at the end of the service.
If that’s not possible, your pro must update the session duration in their app.

If your session was shorter than planned and your pro didn't adjust the session duration :

⏳ Important: This must be reported before midday the next day so we can adjust your payment.