We've designed our payments system to be automatic, secure, and hassle-free for both you and your clients. Here’s everything you need to know!

🛒 On the Client's End

When clients book online, they enter their card details.
We request a pre-authorisation hold from their bank to ensure sufficient funds are available.
At 2pm on the day after the service, we automatically debit the client’s account.
⚠️ Important: Any booking modifications must be made by midday the day after the appointment.
- In case of cancellation, any pre-authorized amounts will be refunded automatically, though the timeline might depend on the bank, often completed within one business day.
- Failed bookings, particularly through platforms like PayPal, may show temporary pre-authorizations that usually expire within 8 working days.

💡 Payments are processed by our financial partner, Stripe, which credits a virtual wallet in your name with your earnings and deducts Wecasa’s commission.

❗️Cancellation fees owed by a client are not guaranteed by Wecasa in the event of non-payment. The same applies to any potential travel expenses. However, if the session did take place and the client fails to pay, Wecasa will cover your payment.

To prevent issues, any pending payment must be resolved before scheduling a new appointment. Professionals are advised to refuse rescheduling until payment is cleared in such cases.

📅 Your Payment Schedule

📌 Weekly Payments (Default Option)

Your earnings of the previous week (before Friday) are transferred to your bank the following Monday, the days included in your payment may vary.
You’ll receive a payment breakdown by email with all session take in account, also available in the 'My Payments' section of your Wecasa Pro app.

Your payment breakdown includes:
✅ Client names
✅ Appointment dates
✅ Types of services performed
✅ Your earnings for each service

📌 Monthly Payments (Optional)

You can switch to monthly payments in the 'Bank Account' section of your Wecasa Pro app.
Payments are made in the last week of the month and should arrive by the 31st.
🚨 Earnings from the 23rd–31st of the month will be paid the following month.

🏦 Where Are My Earnings Sent?

Your earnings are transferred to the bank account listed in your Wecasa Pro app.
You can update your bank details at any time, but it may take up to a week for our payment partner to process the change.
If you recently changed your bank details, you may still receive one payment to your old account.

💡 Need to update your details? Head to the 'Bank Account' section in the Wecasa Pro app.

❓ Troubleshooting Payment Issues

🔄 Payment Issues and Appointment Scheduling

Pending payments must be addressed before new or rescheduled appointments are confirmed.
Explain to clients that unresolved payments will require resolving before sessions proceed, and cancellations will occur otherwise.

⏱️ Pre-Authorizations and Temporary Holds

Pre-authorizations ensure secure transactions before appointments. Refunds are initiated for canceled appointments but may depend on bank processing times.
Temporary holds from failed bookings (e.g., PayPal) will usually disappear within 8 working days.

⏳ Delayed or Missing Payments

Bank holidays or external factors can delay payments, but they will process as soon as operations resume.
Transfers initiated by Wecasa but not reflecting may still be in progress—delays lie with the bank, not Wecasa.