At Wecasa, we do not take immediate payments when you book a service. Instead, we place a bank pre-authorization to secure the transaction. Here’s how it works! 👇
💡 How does Wecasa’s payment system work?
1️⃣ A pre-authorisation is placed on your bank account when you book.
2️⃣ This is NOT an immediate charge—your card is only be charged the day after your appointment.
3️⃣ If you modify or cancel your booking, any pre-authorized hold will be automatically adjusted or removed.
🚨 Why do I see a charge on my bank account?
Although your payment isn't collected right away, the pre-authorized amount may temporarily appear as a pending charge.
Depending on your bank, it may take up to 7 business days for the hold to disappear from your statement.
❗️ Monzo Bank may take longer.
🔄 What happens if I change my booking?
If you modify your appointment (e.g., change duration or cancel), the pre-authorisation is adjusted automatically to reflect the new total.
✅ If your service costs less, the extra amount will be released.
✅ If your service is cancelled, the pre-authorized amount will be released and no payment will be processed.
❓ Have concerns?
If you have any questions or notice an issue with your payment, feel free to contact us via chat in the Wecasa app (Account > Contact us). We’re happy to help! 😊