🕒 When should you modify a booking?
Sometimes, during an appointment, you and the client may agree to change the service—for example, adjusting the duration, adding extra services, or switching to a different treatment. If this happens, the booking must be updated accordingly.
🛠️ How to modify a booking?
There are two ways to update a booking:
1️⃣ The client modifies the booking
The client can log in to their Wecasa client area and update their booking.
You’ll receive a notification asking you to accept the changes.
2️⃣ You modify the booking in your Wecasa Pro app
1️⃣ Go to the appointment details in your Wecasa Pro app.
2️⃣ Click "Modify services" or "Modify appointment" and adjust the session details.
3️⃣ Confirm the new booking details before completing the session.
New feature : You can now modify entire recurring sessions with your customer (available only for cleaning sessions)!
You can now manage your recurring sessions without needing to contact support — a big time-saver for you and your clients!
1️⃣ Go to your Agenda and open the session.
2️⃣ Tap Modify.
3️⃣ Choose whether to edit:
4️⃣ This session only, or All future sessions in the series.
Pick the new date and/or time.
If you change the entire series, your client will receive a proposal for the new schedule and has 4 hours to approve it.
Confirm that your client has agreed to the change — this step is required before you can save.
5️⃣ Save the update.
⏳ Important note
🚨 All modifications must be made before 12 PM the day after the appointment.
After this time, no further changes can be processed.
🚨 Always confirm the changes with the client before modifying a booking.
If the client disagrees with the modification, Wecasa may need to cancel the entire appointment and your account may be limited.
❓ Need help?
If you run into any issues while modifying a booking, contact Wecasa support through the chat. We’re happy to assist! 😊