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📍 My address is not recognized, what can I do?

What to do if your address is not recognized by Wecasa’s geolocation system when booking a service.

Céline avatar
Written by Céline
Updated over 10 months ago

Sometimes, our geolocation system may not recognize your address, preventing you from finalizing your booking. But don’t worry—here’s how to proceed! 👇

1️⃣ Enter a nearby address instead of your exact one.
2️⃣ In the "Comments" box, specify your real address so your pro knows exactly where to meet you.

💡 Additional details to include:

  • Entrance code or intercom information 🏠

  • Floor number if applicable 🏢

  • Parking availability 🚗

By providing these details, your Wecasa pro will have all the necessary information to find your home easily!

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