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📍 My address is not recognized, what can I do?

What to do if your address is not recognized by Wecasa’s geolocation system when booking a service.

Céline avatar
Written by Céline
Updated over a month ago

Sometimes, our geolocation system may not recognize your address, preventing you from finalizing your booking. But don’t worry—here’s how to proceed! 👇

1️⃣ Enter a nearby address instead of your exact one.
2️⃣ In the "Comments" box, specify your real address so your pro knows exactly where to meet you.

💡 Additional details to include:

  • Entrance code or intercom information 🏠

  • Floor number if applicable 🏢

  • Parking availability 🚗

By providing these details, your Wecasa pro will have all the necessary information to find your home easily!

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