At Wecasa, we are committed to providing high-quality services and ensuring customer satisfaction. Your feedback is essential in helping us and our professionals improve.
If your appointment did not meet your expectations, we sincerely apologize and encourage you to let us know what went wrong.
📢 How to report an issue
1️⃣ Complete the satisfaction survey
After each appointment, we send a satisfaction survey via email and SMS.
Use this form to share your feedback and concerns.
2️⃣ Our quality team will investigate
We’ll review your feedback and contact your professional to understand the situation.
We’ll work towards a satisfactory resolution while ensuring that your feedback is taken into account.
🚨 Please note:
If the appointment was completed by the professional, it cannot give rise to a refund.
However, we always strive to find a fair and appropriate solution for all cases.
❓ Need further assistance?
If you haven't received the satisfaction survey or need additional support, contact us via the Wecasa app (Account > Contact us), and our team will be happy to assist you.
Thank you for helping us maintain high-quality standards for all our clients! 💙